Privacy policy

Last updated: September 23, 2025

Drive Aura operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Drive Aura is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, communicate with us, or make a purchase. If there is a conflict between our Terms of Service and this Privacy Policy, this policy controls in matters of personal information.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your personal information as described here.

Personal Information We Collect

We collect certain personal information to fulfill your orders and improve your experience. This may include:

Contact Details: Name, phone number, billing and shipping address, email address
Payment Information: Easypaisa, JazzCash, Bank account details, transaction confirmations
Order Information: Products ordered, browsing activity, cart details
Device & Usage Data: IP address, browser type, time spent, and pages visited
Customer Support Messages: Any messages or information you provide via email or WhatsApp

How We Collect Personal Information

We collect information:

Directly from you: When you place an order, contact us, or fill out a form
Automatically: Through cookies and tracking tools used by our website
Through our partners: Such as Shopify, for hosting and secure payment processing

How We Use Your Information

We use your information to:

✅ Process and deliver your orders within Pakistan
💬 Communicate with you about your orders via WhatsApp or email
🛠 Improve your shopping experience
📣 Send you promotional messages (only if you opt in)
🔐 Prevent fraud and secure your transactions
📄 Fulfill legal or regulatory requirements

How We Share Your Information

Your personal information may be shared:

With Shopify – to host our store and process transactions securely
With logistics partners – to deliver your orders within Pakistan
With payment providers – such as Easypaisa, JazzCash, and bank systems for processing payments
With marketing partners – only if you’ve opted in to receive promotions
As required by law – in case of legal obligations or law enforcement requests

We do not sell or rent your personal information.

Third-Party Links

We may provide links to third-party sites (e.g., for payments or social media). We are not responsible for their privacy policies. Please review those sites separately.

Children's Privacy

Drive Aura does not target or knowingly collect personal data from anyone under the age of majority in Pakistan. If you believe your child has shared personal data, please contact us to have it removed.

Data Security & Retention

We use reasonable security measures to protect your data. However, no online system is 100% secure.

We retain your personal information as long as necessary to:

Complete transactions
Provide support
Comply with legal obligations

Your Rights & Choices

You may:

📄 Request access to your personal information
🗑 Request deletion of your information (unless legally required to retain it)
✏️ Request correction of inaccurate data
❌ Opt out of marketing communications at any time

To request any of the above, please contact us at driveaura999@gmail.com.

Complaints

If you’re not satisfied with how your data is handled, please contact us. We’ll do our best to resolve your concern.

📧 Email: driveaura999@gmail.com
📱 WhatsApp: 0333-8650500

International Data Transfers

We do not offer international shipping or services. All orders and operations are handled within Pakistan. However, data may still be processed by Shopify or third-party tools that operate globally.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we’ll revise the “Last Updated” date at the top of this page and notify you if legally required.

Contact Us

If you have any questions about this Privacy Policy or your personal data, reach out to us: